Terms & Conditions

Last Updated: August 2026

We request all guests to carefully read and understand the following terms and conditions before making a reservation at The Windmill Resorts.

Our resort is located in a remote village and Wi-Fi connectivity may be limited. Guests are requested to take this into consideration while planning their stay.

1. Room Details

The following room categories are available at The Windmill Resorts:

• Deluxe Room: Spacious room without sea view.
• Superior Room: Sea-facing room on the ground floor.
• Premier Room: Sea-facing room on the first floor.
• Superior Room with Jacuzzi: Sea-facing room on the ground floor with jacuzzi bath tub.
• Premier Room with Jacuzzi: Sea-facing room on the first floor with jacuzzi bath tub.
• Executive Suite: Sea-facing suite on the first floor with jacuzzi bath tub.

2. Room Amenities & Inclusions

Complimentary room inclusions include:

• Complimentary Breakfast — served at the restaurant from 8:00 AM to 10:00 AM.
• Soap
• Shower and dental kit
• Mineral water
• Tea and coffee sachets

Cold drinks available in the refrigerator are chargeable.

Standard room amenities may include:

• Air conditioner
• Television with set-top box
• Remote controls
• Refrigerator
• In-room tea/coffee maker

3. Room Allocation

Room allocation is carried out to ensure efficient management of the resort and maximum occupancy. While we will make reasonable efforts to accommodate specific room requests, room allocation remains subject to availability and operational requirements.

A specific room number or particular room allocation cannot therefore be guaranteed unless expressly confirmed by the resort.

4. Payment Policy

• Booking confirmation requires 100% payment.
• No transaction charges for payments made via G-Pay or Bank Transfer.
• Transaction charges apply for payments made through payment links or gateways.
• Reserved accommodation cannot be transferred to another party.

5. Check-In & Check-Out

• Check-In: 13:00
• Check-Out: 10:00
• A security deposit of ₹1000 per room is required before occupying the room. The deposit may be deducted in the event of lost keys, damage to upholstery, electrical or electronic items, or any other damage to the property.

6. Identification Requirements

All guests, including adults, children and infants, are required to provide valid identification as requested by the resort at the time of check-in.

Age proof may be required for children. Failure to provide the required age proof may result in the applicable adult or child rate being charged according to the resort's guest policy.

7. Early Check-In & Late Check-Out

Early check-in and late check-out requests are subject to availability and can only be confirmed by the resort according to operational availability.

Additional charges will apply as follows:

• 2 to 6 hours: 30% of the standard room tariff.
• Beyond 6 hours: The complete room tariff will apply.

The resort strictly follows its check-in and check-out timings. Delayed check-out beyond the designated time may incur additional charges of ₹1,000 per hour.

Where a room is required for the next arriving guest, the resort reserves the right to require the room to be vacated after the applicable check-out time.

8. Room Tariff & Additional Guests

Unless otherwise specified in the applicable booking, the room tariff mentioned in the booking voucher is based on double occupancy.

Additional guests are subject to the applicable charges and conditions specified by the resort.

• Extra Adult: ₹1500 + Taxes
• Child (6-11 Years): ₹1000 + Taxes
• Infant (0-5 Years): Complimentary

Valid age proof is required for children. If the required proof is not provided, the applicable child or adult rate may be charged according to the resort's policy.

9. Driver Policy

Drivers are not permitted to use resort amenities or avail complimentary breakfast.

Separate driver accommodation may be available subject to availability. Driver rooms, where available, are provided on a first-come, first-served basis.

10. Cancellation & Refund Policy

The cancellation and refund terms stated below represent the standard cancellation policy applicable to regular individual bookings.

• 15 days or more before check-in: Full refund with no cancellation charges*.
• 15 to 7 days before check-in: 25% cancellation charge on the total booking amount.
• 7 to 3 days before check-in: 75% cancellation charge on the total booking amount.
• Within 3 days before check-in: 100% cancellation charge and no refund.
• No-Show: 100% cancellation charge and no refund.
• Refunds for eligible cancellations will be processed through the original mode of payment within a reasonable timeframe.
• *Applicable taxes and payment gateway charges may apply.

The standard cancellation and refund policy applies to regular individual bookings. Different payment, cancellation, amendment or refund terms may apply to group bookings, corporate bookings, special packages, promotional offers, long-stay bookings, peak seasons, festive periods, holidays or other specially designated dates. Where different terms apply, the terms communicated at the time of booking and/or specified in the applicable booking confirmation, rate plan, package or special booking terms shall prevail for that particular reservation. Guests are advised to carefully review the applicable terms before confirming their booking.

Guests are advised to carefully review the applicable terms before confirming their booking.

Refunds for eligible cancellations will be processed through the original mode of payment within a reasonable timeframe.

Applicable taxes and payment gateway charges may be non-refundable, where applicable.

The cancellation policy applicable to a particular reservation may vary according to the booking terms, package, rate plan or special offer under which the reservation was made. Guests should refer to their booking confirmation for the specific cancellation terms applicable to their reservation.

11. No-Show & Late Arrival

A No-Show occurs when a guest does not check in on the scheduled arrival date without prior communication or cancellation.

No-show reservations are subject to the applicable cancellation terms specified in the booking confirmation and the applicable rate or package conditions.

If you expect to arrive later than the standard check-in time, please inform the resort in advance so that appropriate arrangements can be made to hold your reservation.

In the event of a no-show, the reserved room may be released for other guests after the applicable check-in time, and continued room availability cannot be guaranteed.

12. Guest Responsibilities

• Guests must provide valid identification as required at check-in.
• Guests are responsible for any damage caused to resort property during their stay.
• Any applicable charges arising from damage, loss or misuse of resort property may be recovered from the guest.
• Guests are expected to respect other guests, resort staff and the property.

13. Resort Rules & Regulations

Guests are expected to comply with all resort rules and regulations, including applicable noise restrictions, smoking policies and guidelines for the proper use of resort facilities.

The resort reserves the right to take appropriate action where a guest's conduct causes disturbance, damage, safety concerns or inconvenience to other guests or resort operations.

14. Swimming Pool Policy

• Use of the swimming pool is at the guest's own risk.
• Proper swimwear is mandatory.
• Loose or transparent clothing is not permitted in the pool.
• Guests are requested to shower before entering the pool.
• Children must be accompanied by adults at all times.
• Diving, running and activities that may cause injury or disturbance are prohibited.
• Glass items and food are not permitted in the pool area.
• Pool timings and availability may change according to resort requirements.
• Guests are requested to maintain reasonable noise levels and respect the tranquillity of the pool area.
• Damage caused to pool property or equipment through negligence may be charged to the responsible guest.

The resort reserves the right to restrict or deny pool access to guests who do not comply with the pool rules.

15. Additional Services

Certain additional services may attract separate charges. Applicable charges will be communicated at the time of booking, inquiry or during the stay, as appropriate.

Such services may include recreational activities, laundry, transportation arrangements, special requests or other additional amenities.

16. Policy Changes & Applicable Booking Terms

The resort may update its policies from time to time to reflect operational requirements, changes in services or applicable regulations.

Where a reservation is subject to specific booking terms, package conditions or special rate conditions, those applicable terms shall govern the reservation.

17. Contact Us

If you have any questions regarding these Terms & Conditions or your reservation, please contact our reservations team.